Welcome to VedicJeevanam.com. Vedic Jeevanam respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our website, purchase our products, or contact us.
By using our website, you acknowledge that you have read this policy. Where consent is legally required, we will seek consent in accordance with applicable law.
2. Information We Collect
Depending on how you interact with our website, we may collect:
Personal information, including your name, email address, phone number, billing address, and shipping address.
Order information, including purchased products, order numbers, delivery status, and transaction references.
Payment status and information required to process payments, refunds, or COD orders.
Communications you send to us through email, telephone, WhatsApp, or website forms.
Technical information, including IP address, browser type, device information, and website activity.
Cookie and analytics information, where applicable.
We aim to collect only information reasonably necessary for the purposes described in this policy.
3. How We Use Your Information
We may use your information to:
Process, confirm, pack, and deliver orders.
Facilitate payments, refunds, replacements, and cancellations.
Send order confirmations and delivery updates.
Respond to customer inquiries and complaints.
Improve website performance and customer experience.
Prevent fraud, misuse, and unauthorised transactions.
Maintain business, accounting, tax, and transaction records.
Comply with applicable legal and regulatory obligations.
Send promotional communications where permitted by law and applicable consent requirements.
4. Payment Processing
Online payments may be processed through third-party payment gateways and financial service providers.
Payment providers may process relevant information under their own terms, privacy policies, and security procedures.
The information we receive and retain depends on the payment methods and technical configuration used on our website. Please do not send your password, CVV, OTP, or complete payment card credentials to us by email or WhatsApp.
5. Cookies and Analytics
Our website may use cookies and similar technologies to maintain website functionality, remember preferences, analyse traffic, and measure advertising performance.
Where enabled, third-party services such as analytics or advertising platforms may collect information in accordance with their respective policies.
You may manage cookies through your browser settings and any consent controls made available on our website. Disabling certain cookies may affect website functionality.
6. Sharing of Information
We may share necessary information with:
Courier, shipping, and logistics providers.
Payment gateways and financial service providers.
Website hosting, security, analytics, and technical service providers.
Customer support and order management providers.
Government authorities, regulators, courts, or law enforcement agencies where required or permitted by law.
We do not intend to sell your personal information.
Where service providers process personal information on our behalf, appropriate safeguards will be applied as required by applicable law.
7. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
8. Data Retention
We retain personal information for as long as reasonably necessary for order fulfilment, customer support, accounting, tax compliance, fraud prevention, dispute resolution, and other lawful purposes.
Information will be deleted or handled further in accordance with applicable legal requirements when it is no longer required to be retained.
9. Your Privacy Rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal information, or exercise other applicable privacy rights.
Some records may need to be retained to comply with legal obligations or resolve disputes.
To submit a request, contact us using the details below. We may need to verify your identity before processing certain requests.
10. Third-Party Links
Our website may contain links to third-party websites, payment services, or other external platforms.
We are not responsible for the privacy practices of third-party websites. Please review their privacy policies before providing information to them.
11. Children’s Privacy
Our website is intended for general consumers. We handle any personal information relating to children in accordance with applicable law and will take appropriate action if we identify information that has been collected unlawfully.
12. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business, website features, or applicable law.
The updated policy will be published on this page, together with any additional notice or consent process required by law.
13. Contact Us
For privacy-related questions or requests, contact:
