At Vedic Jeevanam, we aim to provide customers with accurate product information and a satisfactory shopping experience.
This policy explains how order cancellations, returns, replacements, and refunds are handled.
2. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible using your order number and registered contact details.
Cancellation may be possible before dispatch, depending on the order’s processing status.
If an order has already been dispatched, cancellation may no longer be possible through the normal cancellation process. Please contact customer support for guidance.
If Vedic Jeevanam cannot fulfil a paid order, any applicable refund will be processed in accordance with applicable law.
3. Eligible Returns and Product Complaints
Please contact us if:
You receive a product different from the one ordered.
A product arrives damaged.
An item is missing from the order.
A product has a material manufacturing or quality defect.
A product materially differs from its description.
A product raises a legitimate safety or compliance concern.
Please notify us within 12 hours of delivery where reasonably possible so that we can investigate promptly.
This requested reporting period does not waive any statutory rights or remedies available under applicable law.
4. Food and Consumable Products
For legitimate hygiene, safety, and product-integrity reasons, returns of correctly supplied food or consumable products may be restricted where permitted by law, particularly where the packaging has been opened or the product has been used.
However, complaints involving incorrect, damaged, defective, unsafe, or materially misdescribed products will be reviewed and resolved in accordance with applicable law.
This policy may apply to A2 Cow Ghee and other food products offered on our website.
5. Traditional and Ritual Products
Guggul, Loban, Raal, incense sticks, and Havan Samagri may be subject to product-specific return conditions depending on their condition and packaging.
If a product arrives damaged, incorrect, defective, or materially different from its description, please contact us for an appropriate resolution.
6. Books and Printed Materials
If a printed book arrives damaged, incorrect, or with a significant printing defect, contact us with your order details and supporting photographs, where available.
We will review the complaint and consider a replacement, refund, or other appropriate remedy as required by applicable law.
7. How to Request a Return or Refund
Please contact our support team and provide:
Your order number.
Your name and registered phone number or email address.
A description of the problem.
Photographs or videos of the product and packaging, where available.
